When something goes wrong
Prepare a calm playbook: first aid, scene safety, and immediate equipment isolation. Record who, what, when, and precise tool details. Photograph placements and keep damaged parts. For work‑related volunteer injuries, consider RIDDOR thresholds; home‑use borrower incidents are typically outside scope. Notify insurers quickly and follow their guidance. Offer check‑ins to affected people. Afterward, run a blameless review, update processes, and share learning kindly during inductions to transform shock into practical prevention.